Shipping policy
At Burgess Premium, we are committed to delivering high-quality products and a smooth shopping experience. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed and prepared for shipment within 3 business days (Monday–Friday, excluding public holidays).
Processing time includes order verification, quality checks, and packaging.
Shipping Timeframes
Once your order has been processed and shipped, delivery typically takes 7–10 business days, depending on your location and local postal service conditions.
Please note that delivery times are estimates only and are not guaranteed. Factors such as customs clearance, local delivery delays, weather events, or peak seasonal demand may affect shipping times.
Burgess Premium is not liable for delays caused by carriers, customs authorities, or circumstances beyond our control.
Tracking Information
A tracking number will be provided via email as soon as your order has been dispatched.
Tracking updates may take 1–3 business days to appear after shipment.
Customers are responsible for providing an accurate shipping address. Burgess Premium is not liable for lost packages due to incorrect address details.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
We have no control over these fees and cannot predict their amount. Please check with your local customs office before placing an order.
Delays and Force Majeure
Burgess Premium is not responsible for delays or non-delivery due to:
- Customs inspections or holds
- Natural disasters, severe weather, or pandemics
- Strikes, transportation disruptions, or other events beyond our reasonable control
Lost, Stolen, or Damaged Parcels
If your tracking information shows your package has been delivered, but you have not received it, please contact the carrier first.
Burgess Premium is not liable for lost or stolen packages after a confirmed delivery scan by the carrier.
If your order arrives damaged, please email support@burgesspremium.com within 7 days of delivery with photos of the damaged product and packaging so we can assist you.
Changes to Shipping Policy
We may update this Shipping Policy at any time to reflect changes in our practices, suppliers, or applicable laws. Changes will take effect immediately upon posting on our website.
Contact Us
For any shipping-related questions, please email us at support@burgesspremium.com