Refund policy
At Burgess Premium, we accept returns for defective, damaged, or incorrect items. To process a return, please contact us within 30 days of delivery.
How to Start a Return
To initiate a return, contact us at support@burgesspremium.com with your:
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Order number
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Photos clearly showing the defect, damage, or incorrect item
Once your return is approved, we will provide instructions on how and where to send the item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to receive the correct item is to return the original item following the above process and place a separate order for the replacement.
Refunds
Refunds will be issued to your original payment method within 7–10 business days after we have received and inspected the returned item. We will notify you once your return has been approved. Please note that it may take additional time for your bank or credit card company to process the refund.
Contact Us
For any questions regarding returns or refunds, please contact us at support@burgesspremium.com, with your order number.